In September, the City of Nampa announced we will officially switch to a new utility billing website for our customers on November 21, 2022 and this date is quickly approaching.
The existing utility payment system used is being phased out and an update is needed. Unfortunately, we are unable to copy customer’s confidential debit/credit card information saved in our current system to the new system. Customers who currently have auto-payment set up on the utility billing website using a debit or credit card must enter payment information into the new customer website before November 21, 2022 to avoid late payments or future shut-offs.
In order for this to be a smooth transition for those who pay online, customers are asked to follow the steps below steps before November 21:
Step-by-step instructions are available for customers at nampa.billingdoc.net and we encourage all customers to create their new customer login before November 21.
Customers who pay with check, cash or through their bank’s bill pay do not need to take any action unless they would like to access their customer information online.
The City of Nampa Utility Billing Department is located at 401 3rd St S and can be reached by calling 208-468-5711 during office hours (Monday through Friday from 8:30 a.m. to 5 p.m.).