You can now start a new service, stop service, or request a leak check using the links below. Please note, this is not for same day service. If you do not have water and need same day service, please call us at 208-468-5711. 

You can also update your contact information or sign up for autopay.

Start Service
Stop Service
Leak Check Request
Email and Phone Number Update
Autopay Application (using voided check)

NEW payment portal coming soon

IMPORTANT NOTE ABOUT YOUR PAYMENT

The City of Nampa will officially switch to a new utility billing website for our customers on November 21, 2022. The existing utility payment system used is being phased out and an update is needed. The new electronic billing and payment portal costs less, provides additional options for customers and is more user-friendly. It will offer the same great features as well as a few additional options.

Unfortunately, we are unable to copy customer debit/credit card information to the new system. Customers who currently have auto-payment set up on the utility billing website using a debit or credit card must enter payment information into the new customer website before November 21, 2022 to avoid late payments or future shut-offs.

In order for this to be a smooth transition for those who pay online, customers are asked to follow the steps below steps before November 21:

• Visit the new website at https://nampa.billingdoc.net
• Click "Create an account" and enter contact information (customers will be asked to verify their email address)
• Add account number (account numbers will remain the same and can be found on the latest utility bill)
• Add payment information (debit card, etc.)

 Step-by-step instructions are available for customers at nampa.billingdoc.net and we encourage all customers to create their new customer login before November 21. Customers who pay with check or cash do not need to take any action unless they would like to access their customer information online.

 Si necesita ayuda traduciendo este mensaje en español por favor llame (208) 468-5711, opción 5.

E-Reminder Notification

With our hectic lives, it is easy to forget when bills are due. Signing up for email reminders may prevent an unnecessary interruption of your city utilities. For more information about the program or to sign up, please select the form below.

E-Reminder Form

Quick Payment Feature

You can make a one-time payment without having to register. Just go to https://nampa.merchanttransact.com/Bills/Default.aspx , enter your account number, and click on Make Payment. Enter your payment information and submit. A receipt will be e-mailed to you. There is no fee for this service. 

Holiday Closures

Documents

• Trash & Recycling pamphlet
• 2022 Trash & Recycling Collection Calendar
• Residential Recycling Guide  effective 10/1/2018
• Trash Rates effective 10/01/2021
• Water Inside City Limits & SE 2 Rates  effective 10/01/2021
• Nampa Shares and Cares Brochure
• Utility Billing Guidelines and Miscellaneous Fees